Privacy Policy

Information We Collect

When you place an order or contact us via WhatsApp, we may collect your name, phone number, delivery address, and payment information. This information is used solely to process and deliver your order.

How We Use Your Information

We use your personal information to process orders, arrange delivery, communicate about your order status, and provide customer support. We do not sell, trade, or share your personal information with third parties for marketing purposes.

WhatsApp Communication

Our primary communication channel is WhatsApp. When you message us, your phone number and message content are processed through WhatsApp's platform. Please refer to WhatsApp's own privacy policy for details on how they handle your data.

Payment Security

We accept payments via MTN MoMo, Telecel Cash, bank transfer, Chipper Cash, and PayPal. All payment processing is handled by these respective platforms. We do not store your payment details on our systems.

Cookies & Analytics

Our website may use cookies and analytics tools to understand how visitors use our site. This data is anonymised and used to improve your browsing experience. You can disable cookies in your browser settings.

Your Rights

You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us via WhatsApp or email at hello@neliantrends.com.

Contact Us

If you have questions about this privacy policy, please reach out to us at hello@neliantrends.com or via WhatsApp.